Privacy Policy
Last updated: 6 November 2026
This policy explains what personal data Fincora collects when you use fincora.ai, why we collect it, and the choices you have. Fincora is operated by Bilal Masood, Islamabad, Pakistan ("we", "us").
What we collect
- Account details: your email address, and your name and profile photo if you sign in with Google.
- Study data: the questions you answer, your answers, scores, mock exam results and progress by topic.
- Written answers you choose to have marked: the text of your answer, and the marks and feedback you receive.
- Your study goals: if you answer the short welcome questions after signing up, the qualification and paper you are studying, when you plan to sit the exam, your country and how you heard about Fincora. We also record your time zone, read from your browser, so dates and study plans match where you are.
- Feedback you send us: your message, any rating or topic you choose, the exam paper and question it is about, and the page you sent it from.
- Error reports: if part of the site fails to load or crashes, your browser sends us a short technical report: the error, the page, your browser type and the country your connection comes from. These reports contain no account details.
- Technical data: basic information our hosting provider records when you visit, such as your IP address, browser type and the pages requested, used for security and to keep the service running.
We do not collect payment card details. When paid plans open, payments will be handled on the payment provider's own secure page.
How we use it
- To create and secure your account and let you sign in.
- To save your progress and mock exam results and show your weak topics.
- To mark written answers when you ask us to.
- To answer your questions and tell you about important changes to the service.
- To understand how Fincora is used so we can improve it, for example which exams students are preparing for and where they find us.
- To read and act on your feedback, and to find and fix errors and wrong questions.
We do not sell your personal data or use it for advertising.
Marking of written answers
Instant marking is carried out automatically by software, which includes an AI model provided by Anthropic. Your answer and the question are sent to that provider only to produce your marks and feedback. Tutor reviews are checked, adjusted where needed and approved by a qualified tutor before you see them; the tutor may use automatically prepared suggested marks as a starting point.
Who we share data with
We use trusted service providers who process data on our behalf:
- Supabase: database and sign-in.
- Cloudflare: website hosting and security.
- Anthropic: marking of written answers.
- Google: only if you choose to sign in with Google.
- Resend: sending sign-in links and service emails.
- GitHub: storing encrypted backup copies of the database in a private, access-restricted account.
Inside Fincora, our tutors and administrators can see students' names and study data where they need it to mark answers, answer feedback and run the service.
These providers may store data outside Pakistan. We only use providers that protect personal data to a high standard. We may also disclose data where the law requires it.
How long we keep it
We keep your account, study data, study goals and feedback while your account is open. Error reports are deleted automatically after 30 days. Backup copies of the database are kept for no more than 7 days. If you ask us to delete your account, we delete your personal data within 30 days (and it leaves our backups within a further 7 days), except where we must keep it by law.
Your rights
You can ask to see, correct, export or delete your personal data, or object to how we use it, by emailing hello@fincora.ai. We aim to reply within 30 days. We give these rights to every student, wherever they live. We also follow the data protection laws that apply to you, such as the UAE's or the UK's, and Pakistan's own law once it is in force.
Cookies and local storage
Fincora uses your browser's local storage to keep you signed in, remember the exam you were studying, your light or dark theme, and save an unfinished mock exam. We use Cloudflare Web Analytics to count visits; it does not use cookies or track you across other websites. We do not use advertising cookies.
Children
Fincora is intended for students aged 16 and over.
Changes
If we make significant changes to this policy we will tell you on the website or by email.
Contact
Fincora is operated by Bilal Masood, Islamabad, Pakistan. Email: hello@fincora.ai